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As an IT consultancy, customer service is our forte to ensure we provide the right solution and service. The nature of our solutions and services has forged the company into becoming a specialised IT business providing comprehensive services through our 5 divisions:
- ABC Plan – Management consulting, Green IT, Compliancy
- ABC Build – Software Development & Web Design,
- ABC Run – IT Maintenance and Support Services,
- ABC Live – Internet Hosting, Cloud Services & Security,
- ABC Assist – Customer Care and Training
ABC Plan – This is our newest division specialising in Green IT consulting by looking at ways to assist customers in lowering their carbon footprint while at the same time helping to reduce overall customer costs through efficiency and optimisation. We have partnered with another company that specialises in company compliancy by implementing good governance standards.
ABC Run – is the Managed Services area of the business that provides IT infrastructure resources by eliminating the need to hire full-time IT Technicians. We seamlessly improve your overall service levels and areas of expertise, without having to worrying about staff retention or wasting valuable time recruiting IT staff.
ABC Live – is an accredited internet service provider through ISPA and offers a range of business focus ISP services. Our hosting environment is based in Rosebank at Internet Solutions (IS), which means our hosting environment is secure and stable 24×7.
ABC Assist – This division is the “glue” for all of our services as it includes an electronic call centre for customer support calls. End-user training forms part of this as support calls increase when the customer does not understand the system being used.