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The Outsource Services business unit offers clients an opportunity to use outsourcing as a business tool, ensuring the right caliber resource is used in the environment.
The benefits are that there will be a rotation of resource based on the skill required to the business. A resource is always available, and there is no disruption to the business when the resource needs to go on leave or is sick as another resource will be provided on site at all times.
Resourcing – Service Level agreements
The Resourcing business unit provides select on-site human resources that add further value to client operations and which are underlined by an in-depth understanding of the client’s short- and long-term resourcing requirements.
The services include:
- Infrastructure support
- Network System evaluation
- Business Continuity
The Projects business unit ensures that project deliverables are met within time and budget constraints, and the client expectations are exceeded. Whatever the project, be it an infrastructure roll-out, upgrade, re-location or decommission, the Projects business unit provides complete life cycle involvement – from solution analysis and implementation, to testing and post-implementation evaluation.
The ABC Service Desk operates internally which support users and clients. The service desk is available to log calls ensuring support on computer hardware systems, software applications, Internet and Intranet environments.
There is also a web enabled call logging system whereby the users and clients are able to log calls via a web tool.
The development team are able to develop applications and workflow databases on Java and Eclipse platforms. The current solutions we have developed for our clients are Leave systems, ticketing systems, CRM system.
ABC can assist you with all aspects of virtualization. Our range of services support the assessment, design, implementation, and management of virtualization solutions, enabling you to consolidate resources, manage workloads, automate processes, and optimize delivery with effective results.
Our services use a ‘best of breed’ consolidation methodology used by leading vendors like IBM and VMware,