“To provide a worldwide service and infrastructure that is sustainable and above par, taking into account the unique requirements of each client, without deviating from our policy of innovative service and high ethical standards.”
– Africa Biomass Company Mission Statement –
Africa Biomass Company’s Mission Statement speaks of our commitment to customer service and support.
This has been the cornerstone of Africa Biomass Company’s philosophy and today, it is even stronger than ever.
If you own a Bandit chipper – regardless of the age or use – this mission statement is our promise to you.
Africa Biomass Company Uses Bandit Wood Chipper Equipment
As a wood chipper service provider in South Africa, Africa Biomass Company has an extensive fleet of Bandit wood chippers, which means we have to service and repair our equipment from time to time to minimise downtime.
Africa Biomass Company had to expand by adding a Bandit Service Workshop due to a lack of such services in South Africa.
The Best, and Only Bandit Service Company in Southern Africa
Africa Biomass Company is proud to be the only and Bandit Service Company in Africa.
Our off- and on-site technicians know Bandit equipment through and through.
You will not find better anywhere else in Southern Africa, or in Africa.
Bandit Product Support Department
Whether you purchased your Bandit wood chipper, new or used, free product and technical help is just a phone call away.
Africa Biomass Company‘s staff is a group of people with a passion for Bandit wood chipping equipment.
When you call our offices (+27 23 342 1212) you’ll find that our passion and drive is contagious.
These individuals have decades of combined experience in the wood chipping industry.
Our specialists will provide you with guidance on everything from chipper functions to maintenance procedures, electrical issues and much more.
This service is available to anyone, regardless of the age or warranty status of your Bandit wood chipper.
Expanding Dealer Network in Southern Africa
Strong dealer support for your Bandit equipment is critical in minimising downtime.
Africa Biomass Company’s dealer network continues to expand. All our dealers receive specialised training in products, parts and service to provide the best possible experience for our customers.
Each dealer must continue to meet certain requirements to remain part of our extended family.
Fast Parts Delivery To Minimise Downtime
ABC’s dealers in Southern Africa stock a good supply of common maintenance and repair items to get you what you need, when you need it. The total value of our parts in all branches/partner dealerships exceeds R4 million.
For our less common items, dealers or customers can reach Africa Biomass Company directly at +27 23 342 1212.
Experts are on-hand Monday to Thursdays from 7.30 am to 5 pm and Fridays from 7.30 am to 4 pm to answer questions and to place orders. Expedited shipping is available for any order.
After hours support number: +27 64 757 3793
On-site Service From Trained Technicians
ABC’s on-site service technicians are professionals and qualified in Bandit wood chippers.
Our success as a wood chipping service provider depends on our on-site technicians to minimise downtime should a problem arise with one of our Bandit chippers.
This makes them professionals and unique in servicing and repairing Bandit wood chippers. You won’t find better Bandit technicians anywhere in Africa.
For large Bandit equipment, such as whole tree chippers or The Beast® horizontal grinders, Bandit-certified technicians can make on-site visits to your operation for specialised service or repairs.
For more information on this individualised service, speak to your ABC representative.
Transport To Workshop Facility
As part of our commitment to support we also provide transport for your Bandit wood chipper to our nearest workshop.
This will allow us to serve you more efficiently and another way we are minimising downtime of your Bandit chipper.
We are proud to say our total workshop space at our headquarters, in Worcester, exceed 1 750 m2.
Complete Machine Overhaul by Technicians
Africa Biomass Company’s workshop is the answer for those who aren’t ready to give up their trusty friend but need help to get them back in shape.
With decades of direct, hands-on expertise in wood chipping equipment, our workshop staff can literally make your old machine new again.
Not restricted to Bandit chippers only, but from the smallest stump grinders to the largest whole tree chipper, Africa Biomass Company’s workshop can revitalise your chipper and back it up with a limited warranty.
For more information on this individualised service speak to an Africa Biomass Company representative.
We Welcome You To Visit Us
Should you be interested in a Bandit wood chipper, we invite you to come and visit us at our headquarters in Worcester, Western Cape.
Spend a day with us and we will show you what a Bandit wood chipper can do for you.
We would love to welcome you into the Africa Biomass Company family.